Privacy Policy

Updated 11 November 2026

This policy explains how Gucel Haulage handles information in its website and driver app.

Information we collect

We collect account and contact details, driver and vehicle details, and work records such as jobs, shifts, locations, loads, dockets, photos and signatures. We also collect basic technical information needed to run and protect the service.

The app may record location during an active shift, including in the background if you allow that permission. Information may come from you, your employer or subcontractor, a client, or your device.

How we use information

We use it to manage jobs, record work and vehicle checks, prepare dockets and payments, share job updates, support safety and compliance, and maintain the service. We do not sell personal information or use the driver app for advertising.

Sharing and overseas disclosure

Authorised Gucel Haulage staff, employers, subcontractors and clients may see records relevant to their work. We may share a docket or related document with a recipient chosen by an authorised user, or disclose information when required by law.

Our policy is to keep app data and service-provider processing in Australia. We do not plan to disclose personal information to overseas service providers. An email recipient's mailbox may be outside Australia and is outside our hosting control.

Storage and security

We use access controls and reasonable security measures. Some records remain on a device until they can sync. We keep records for as long as needed for our work and legal obligations, then delete or de-identify them when appropriate.

Your choices and requests

You can manage camera and location permissions in your device settings. To request deletion in Gucel X, open Profile → Request account deletion, confirm the explanation and enter your current password. No email or phone call is required to submit the request. We process requests within 5 calendar days and confirm completion using your registered contact details. We remove app sign-in credentials and delete or anonymise profile/contact details and personal information not required for retained records. We retain only business records required for legal, tax, accounting or safety obligations, with the minimum necessary identifying information. Deletion ends app access. You can also email us to request access or correction, or to make a privacy complaint. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Contact and changes

Email info@gucelhaulage.com with “Privacy” in the subject. We may update this policy as the service changes.